Frequently asked question

Yes, Wecares supports seller and company registrations. Please contact us through the “Contact Us” page to start the process.

You can update your delivery address before the order is shipped. After shipping, the address cannot be changed.

Yes, Wecares works only with verified companies and authorized stores to ensure product authenticity and quality.

Warranty is provided by the seller or manufacturer, depending on the product. You can review warranty details on the product page.

Wecares supports secure online payments through: • Apple Pay • Google Pay • Debit & Credit Cards Online payment is required to confirm and process orders.

If your order is delayed, you may contact the seller through your order page or reach out to Wecares support for assistance.

Shipping is handled directly by the seller through their chosen courier company. Wecares provides tracking updates only and does not manage shipping operations.

Refunds for approved requests are processed within 7–10 business days, after the item is inspected by the seller.

Eligible products can be returned within 7 days if unused and in their original packaging. Some categories, such as personal care items and medical devices, are non-returnable for safety reasons.

Orders can be canceled only before the shipping process begins. Once the order is processed or shipped, cancellation may not be possible.

You can contact us through the “Contact Us” page or by submitting a support ticket through your account.

Delivery usually takes 2–7 business days, depending on your location and the seller’s courier company.

You can track your order through your account in the app. Order status updates automatically (Shipped – In Transit – Delivered).

Shopping cart

Frequently asked question

Out of stock

Product added to wishlist

Please Sign in

Delete this address?